Customer support is the range of services you offer to help your customers get the most out of your product and to resolve their problems. Customer support includes things like answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.
Xetechs’s customer care team has been specifically trained to augment our clients’ customer service department. We provide substantial benefits to our clients by performing the customer care activities and even surpassing the end user expectations. At Xetechs, we use a process driven approach to design, implement, and deliver customer centric interaction with our client’s customers. Additionally, we incorporate customer feedback into our customer care program to boost retention rates.
Enhace the Customer Experience using Dat-Driven insights to refine processes and improve outcomes
Self-Service and Digital Support channels empower your customers and help reduce call volumes
Ranging from simple inquiries to complex escalations, your customers receive attentive care from highly skilled agents who truly love making lives better
Customer Experience Transformation (CxT) services bridge online and offline customer journeys by analyzing customer behaviors and optimizing contact channels
“Why Customers Call” (WCC) analytics tool examines repeat callers and escalations, ultimately serving to increase customer satisfaction and save costs
Self-service and web-based solutions empower customers to resolve issues and reduce contact volumes